GUIDELINES FOR SCHOOLS AND TAFE NSW COLLEGES AND CAMPUSES
MANAGEMENT OF SERIOUS INCIDENTS
Section 15, Management of Serious Incidents, can be viewed or downloaded from the web site below :
or go straight to the: WEB SITE
SUPPORT SERVICES
- HEALTH CONTACTS FOR MENTAL HEALTH SERVICES
DSE Metropolitan East Region will be serviced by :
CENTRAL SYDNEY AREA HEALTH SERVICE
Area Director of Psychiatric Services
Royal Prince Alfred Hospital
Missenden Road
CAMPERDOWN NSW 2050
Telephone No :02-516 8596
Fax No : 02-519 9854
Direct Fax : 026943956
EASTERN SYDNEY AREA HEALTH SERVICE
Chief Executive Officer
Administration Centre
Edmund Blackett Building
Cnr High and Avoca Streets
RANDWICK NSW 2031
Telephone No : 02-339 2601
Fax No : 02-398 7398
DSE Metropolitan West Region will be serviced by :WESTERN SYDNEY AREA HEALTH SERVICE
Director of Psychiatry
Cumberland Hospital
Fleet Street
PARRAMATTA NSW 2150
Telephone : 02-683 9444
Fax No : 02-683 9227
WENTWORTH AREA HEALTH SERVICE
Area Director of Psychiatric Services
Nepean Hospital
PO Box 63
PENRITH NSW 2750
Telephone: 047-320 552
Fax No : 047-320 554DSE Metropolitan North Region will be serviced by :
NORTHERN SYDNEY AREA HEALTH SERVICE
Area Director of Psychiatric Services
C/-Royal North Shore Hospital
Pacific Highway
ST LEONARDS NSW 2065
Telephone : 02-438 8418
Fax: 02-436 2978CENTRAL COAST HEALTH SERVICE
Area Director of Psychiatric Services
Mandala Clinic
Holden Street
GOSFORD NSW 2250
Telephone : 043 25 9111
Fax : 043 25 0566DSE Metropolitan South West Region will be serviced by :
SOUTH WESTERN SYDNEY AREA HEALTH SERVICES
Area Director of Mental Health Services
Liverpool Hospital
Private Mail Bag No 17
LIVERPOOL NSW 2170
Telephone : 02 828 4902
Fax : 02 828 4910DSE Hunter Region will be serviced by :
HUNTER AREA HEALTH SERVICE
Director, Allied Health Professionals
Hunter Mental Health Services
PO Box 833
NEWCASTLE NSW 2300
Telephone : 049 25 7803
Fax : 049 25 7802DSE South Coast Region will be serviced by :
ILLAWARRA AREA HEALTH SERVICE
Area Director of Psychiatric Services
Area Administration
Crown Street
PO Box 1798
WOLLONGONG NSW 2500
Telephone : 042 29 8233 ,042 20 1435
Fax : 042 26 7802DSE North West Region will be serviced by :
NEW ENGLAND REGION
Regional Co-ordinator(Mental Health Services)
New England Health Region
479 Peel Street
TAMWORTH NSW 2340
Telephone : 067 68 4339
Fax : 067 68 4337DSE North Coast Region will be serviced by :
NORTH COAST REGION
Co-ordinator of Mental Health Services
North Coast Health Region
Department of Health, NSW
PO Box 14
LISMORE NSW 2480
Telephone :066 21 8688
Fax : 066 23 1103DSE Western Region will be serviced by :
CENTRAL WEST REGION
Director of Psychiatric Services
Central West Health Region
C/-Bloomfield Hospital
Forest Road
ORANGE NSW 2800
Telephone : 063 613 512
Fax : 063 637 700ORANA FAR WEST REGION
Director of Psychiatric Services
Orana & Far West Health Region
PO Box M61
DUBBO NSW 2830
Telephone : 068 812 225
Fax : 068 812 253DSE Riverina Region will be serviced by :
SOUTH EAST REGION
Department of Health, South Eastern Region
'Pine Lodge"
Kenmore Hospital
Taralga Road
GOULBURN NSW 2580
Telephone : 048 21 7796
Fax : 048 21 8111SOUTH WEST REGION
South West Region
Department of Health, NSW
PO Box 503
ALBURY NSW 2640
Telephone : 060 23 0168
Fax : 060 23 0350AREA CONTACTS FOR DEPARTMENT OF COMMUNITY SERVICES District Disaster Welfare Managers are located at the Department of Community Services Community Centres and Area Offices as follows :
DISTRICT OFFFICE PHONE FAX ADDRESS Albury
Albury
060 411 755
060 412 885
Cnr Kiewa & England Sts, Albury.2650
Bathurst
Bathurst
063 319 500
063 322 116
203 Howick St, Bathurst . 2795
Broken Hill
Broken Hill
080 872 844
080 881 086
146 Chloride St, Broken Hill. 2880
Dubbo
Dubbo
068 811 223
068 811 330
37-39 Carrington St , Dubbo . 2830
Eastern Suburbs
Eastern Sydney Area
02 387 4333
02 389 2521
Cnr Queens Park & York Rd, Bondi Junction . 2022
Goulburn
Goulburn
048 237 100
048 237 181
Wollondilly Ave, Kenmore. 2580
Lismore
Far North Coast Area
066 221 033
066 221 599
29 Molesworth St, Lismore . 2480
Maitland
Hunter Valley Area
049 342 433
049 339 168
2 Caroline Pl, Maitland. 2330
Newcastle
Newcastle Area
049 299 799
049 291 564
11 Brown St, Newcastle. 2300
Port Macquarie
Mid North Coast Area
065 631 440
065 631 426
37-34 Forth St, Kempsey. 2440
Queanbeyan
Queanbeyan
062 991 111
062 991 757
7-9 Morrissett St, Queanbeyan. 2620
Sydney City
Sydney
02 281 7444
02 281 7553
46A Kippax St, Surrey Hills . 2010
Sydney Inner
Newtown
02 550 1599
02 550 6416
73-75 Enmore Rd, Newtown . 2042
Sydney North
Hornsby/Ku-ring-ai Area
02 487 3833
02 489 7982
35 Water St, Wahroonga 2076
Sydney North West
Cumberland Prospect Area
02 630 0199
02 630 7597
1 Fleet St, Nth Parramatta. 2151
St George/ Sutherland
Sutherland
02 5421111
02 545 1104
49-51 Eton St, Sutherland . 2232
Sydney South West
Liverpool
02 602 8044
02 601 1553
72-74 Bathurst St, Liverpool . 2170
Sydney West
Penrith
047 316 222
047 214 119
329-331 High St, Penrith. 2750
Tamworth
New England Area
067 737 255
067 729 851
85 Faulkner St, Armidale . 2350
Wagga
Wagga Wagga
069 217 225
069 217 175
85-87 Fitzmaurice St, Wagga Wagga 2650
Wollongong
Illawarra Area
042 268 410
042 268 414
84 Crown St, Wollongong . 2500
EXAMPLE OF LOCAL SUPPORT PERSONNEL
TO CONTACT AT THE
TIME OF CRITICAL INCIDENT
ORGANISATION NAME TELEPHONE FAX First Aid Officer
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Police
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Fire Brigade
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Ambulance
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Hospital
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Poisons Information Centre
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Cluster Director
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Regional Office
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School Counsellor
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Regional Staff Welfare Liaison Officer
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Legal Services Unit
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School Security Unit
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Teachers Federation Welfare Officers
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Community Health Services
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Local Church or Clergy
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Department of School Education INCIDENT REPORT
This form must be completed for all major incidents.
(1)Staff member completing form fax to : Assistant Director-General ( Region)
(2) Assistant Director-General ( Region ) fax to :
Deputy Director-General ( Programs and Planning )
( Attention : Professional Assistant )Appendix 1
Region :......................................................................................................................................................................................Date : .........................................................................................................................................................................................
Contact Person : ........................................................................................Telephone No :........................................................
Name of School where incident occurred :..................................................................................................................................
Name of Principal : ....................................................................................Telephone No :........................................................
Brief summary of Incident : Please indicate where, when , who, why, how, as appropriate. ( Further information may follow, but this summary should provide an adequate outline for the Minister.
.........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
FOR STATE USE ONLY
Date Incident was reported to Minister or Minister's staff..........................................................................................................
To Whom Incident was reported.................................................................................................................................................
Appendix 2
DEPARTMENT OF SCHOOL EDUCATION
BOMB THREAT REPORT(To be completed by the person who received the call and submitted to the principal/police ).
TIME OF CALL :______________________________ DATE ;________________________________________________
OPERATOR'S NAME :________________________________________________________________________________
EXACT WORDING OF THREAT ___________________________________________________________________________________________________
___________________________________________________________________________________________________
QUESTIONS TO ASK CALLER
WHERE IS IT?______________________________________________________________________________________
WHAT TIME WILL IT EXPLODE?_____________________________________________________________________
WHAT TYPE OF DEVICE?____________________________________________________________________________
WHY ARE YOU DOING THIS?________________________________________________________________________
WHAT IS YOUR NAME?_____________________________________________________________________________
ANALYSIS ( INDICATE WITH X )
TYPE OF CALL VOICE ACCENT BACKGROUND NOISE LOCAL MALE LOCAL RADIO/TV STD FEMALE BRITISH TRAIN TRUNK CHILD EUROPEAN AIRCRAFT OVERSEAS ANGRY AMERICAN CHILDREN . GIGGLING OTHER TRAFFIC . STAMMER . CONSTRUCTION . CALM . OTHER . OTHER . . REFERENCE LIST OF PUBLICATIONS
Further information concerning critical incident management and grief counselling is contained in the following publications.
- Coping with Grief. M McKissock. ABC Publication, Sydney, 1992
- Critical Incidents . A Management Guide for Small Schools. Department of School Education, Goulburn Cluster, 1992
- Emergency/Disaster Planning for Principals. Natural Disasters Organisation, ACT ( A copy of this document has been circulated to all schools in all states and territories ).
- Learning to Grieve. Life Skills for Coping with Losses. G.Glassock and L.Rowling. Millennium, Sydney , 1992
- Workplace Health & Safety Manual. CCH International.
- Metropolitan East Region . Critical Incident Management in Schools. Department of School Education. 1992. ( Package )
- Metropolitan North Region. Responding to Critical Incidents in Schools. Staff Development Package. 1992
- Hunter Region . Critical Incident Responses. A Resource for School Counsellors. Department of School Education.(booklet)
- North West Region . Critical Incident Management Plan. Department of School Education . ( Package )
- South Coast Region . Management of Critical Incidents. A Guide for Schools. Department of School Education. 1991 ( book )
- Western Region . Getting to Know Yourself in Good Times & Bad. A Resource Kit for Class-room Teachers and Counsellors Dealing with Natural Disasters, Loss & Grief.
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