"Country Areas Program encourages innovation through creating a climate that supports listening, learning and sharing".
"CAP is brave enough to be innovative, reflective and to meet needs"
"CAP has the best trained process consultants in the State"
"CAP has a holistic approach to client needs"
Background
In late 2001, Ian Colley of Skill Strategies undertook an
evaluation of the Country Area Program based on the Australian
Quality Council's Business Excellence Framework.
The CAP team has been working to implement quality systems in its own
processes and services, and had completed a successful pilot of a
quality framework across a number of schools.
Building on this success, CAP management was keen to measure CAP's
performance against a credible external framework, in order to
identify areas for further improvement. The AQC Business Excellence
Framework is a well-established and thoroughly tested approach to
quality assessment, based on international standards. It is used by
hundreds of Australian organisations (business, government, community
as well as education) to benchmark quality performance. It is also
the basis for the Australian Quality Awards for Business
Excellence.
This report presents a summary of findings from this evaluation.
Download the Full Report (Microsoft Word Document)